Quality is not an Option, but a necessity. For a company to survive and thrive in an environment of global competition, that company must provide a level customer satisfaction that will lead to customer loyalty. However, it is impossible to achieve customer loyalty without first providing quality of servicethat will ensure total customer satisfaction by using Total Quality Management Techniques, we can locate waste, identify causes and eliminate it. Our primary objectives are to promote Total Quality Management and maintain our success trough constant dedication, innovative efforts and on going investment in quality product and services.